Return and Refund Policy
At BLEUMIE, we take pride in creating high-quality, made-to-order phone cases and tech accessories. Due to the custom nature of our items, we have specific conditions for returns and exchanges to ensure fairness for both our customers and our business.
Returns
Eligible Return Conditions:
We only accept returns or exchanges if your order meets one of the following conditions:
- Damaged Item: You received an item that was damaged during shipping
- Wrong Item: You received an incorrect item that differs from what you ordered
Return Timeline:
Items must be returned to us within 14 business days of delivery to be eligible for a refund.
Return Requirements and Process
To initiate a return, please contact our customer service team immediately before shipping the item back to us. Any unauthorized returns may be refused.
Required Condition for Return:
- All returned items must be shipped in their original packaging
- Items must be unused and in original condition
- Customers are responsible for return shipping costs, except when the item received was damaged or incorrect
Non-Returnable Items:
We do not accept returns or provide refunds in the following situations:
- You ordered the wrong case or product
- You provided an incorrect shipping address
- Change of mind or personal preference
Return Shipping Responsibility:
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BLEUMIE covers shipping costs only if the return is due to an item being damaged or incorrect.
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In all other approved return scenarios, the customer is responsible for return shipping costs.
Refunds
Refund Processing Time
Once your returned item is received and inspected by our team:
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Processing: We will process your refund within 5 business days.
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Timeline: You should see the funds reflected in your original payment account within 5–10 business days after processing, depending on your bank or payment provider's timeline.
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Method: Refunds are strictly issued to the original payment method used for the purchase.
Important Shipping Disclaimer
For your security and peace of mind during the return process, we strongly recommend all customers:
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Use a trackable shipping service when returning items.
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Retain your tracking number and shipping receipt until your refund is fully confirmed.
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Consider purchasing shipping insurance for high-value returns.
BLEUMIE is not responsible for any returned packages that are lost or stolen in transit without valid tracking information. Using a trackable shipping method protects both you and ensures accountability throughout the process.
Need to start a return or have questions? Please contact our customer service team today for swift assistance.