Frequently Asked Questions (FAQs)

All BLEUMIE products are made to order and shipped out in 1-3 Business Days.

Each item is carefully produced, inspected, and packaged before dispatch.

All BLEUMIE items are made to order. Please allow 1-3 Business Days for production, quality inspection, and packaging before shipment.

Once shipped, estimated delivery times are as follows:

United States : 2 - 4 business days

International

• Canada & Mexico: 6-18 business days

• Australia & New Zealand: 6-18 business days

• Asia (South Korea, Japan, Singapore, Taiwan, Hong Kong, Philippines, Malaysia): 6-18 business days

Delivery timelines are estimates and may vary due to carrier volume, customs processing, weather, or other factors beyond our control.

Shipping rates are determined by destination and order value:

• United States: $4.95 (FREE on orders $50+)

• Canada & Mexico: $9.00 (FREE on orders $120+)

• Australia & New Zealand: $12.00 (FREE on orders $120+)

• Asia: $9.00 (FREE on orders $120+)

Yes.

• U.S. orders: Free shipping on orders $50 or more

• International orders: Free shipping on orders $120 or more

Yes. All BLEUMIE orders ship with full tracking.

Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number so you can follow your order’s journey.

United States orders
All U.S. orders ship duty-free. No additional customs fees apply.

International orders
Customers outside the U.S. are responsible for any applicable import duties, taxes, or customs fees assessed by their local authorities. These charges are not included in your order total.

Because all BLEUMIE products are made to order, we accept returns or replacements only under the following conditions:

• Your item arrived damaged

• You received an incorrect item

We do not accept returns for:

• Change of mind or personal preference

• Incorrect device or model selected

• Incorrect or incomplete shipping address provided at checkout

Please check out our returns policy here

Approved returns must be:

• Unused and in original condition

• Returned in original packaging

• Shipped using a trackable shipping method (strongly recommended)

Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

Once your returned item is received and inspected:

• Refund processing: Within 5 business days

• Bank processing: Funds typically appear within 5-10 business days, depending on your payment provider

Refunds are issued only to the original payment method.

Because each item is custom made to order, we are unable to offer refunds or exchanges if the incorrect device model or product was selected.

Please double-check your device model and specifications (including MagSafe compatibility) before completing your purchase.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking number.

BLEUMIE is not responsible for return packages lost in transit without valid tracking confirmation.

All BLEUMIE items are made to order. Please allow 1-3 Business Days for production, quality inspection, and packaging before shipment.

Because production begins shortly after purchase, changes or cancellations may not be possible once your order has entered production.

If you need assistance, please contact us immediately after placing your order. We will do our best to help if production has not yet started.

Our customer support team is happy to assist.

Please visit our Contact Us page or send us a message, and we’ll respond as quickly as possible.